Refund policy
Return & Refund Policy
At Choco Crate, we take great care in packaging and delivering our products to ensure they arrive in the best condition.
Due to the perishable nature of chocolates and food products, we generally do not accept returns or exchanges once an order has been delivered.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of receiving your order with clear photos and your order details.
Once reviewed, we will do our best to provide a suitable solution, which may include a replacement or refund where applicable.
Non-Returnable Items
We do not accept returns or exchanges for:
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Chocolates and other perishable food items
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Customized or personalized orders
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Sale or promotional items
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Gift cards
Order Issues
If there is an issue with your order, please contact us at chococrate.lk@gmail.com and we will be happy to assist you.
Refunds
Approved refunds, if applicable, will be processed to the original payment method within several business days depending on your payment provider or bank.
Contact Us
For any questions regarding your order, please contact:
chococrate.lk@gmail.com