Legal notice
Seller
Choco Crate
Responsible Representative
[Samantha Padmamali Ranasinghe]
Address
Pokunuwita, Horana, Sri Lanka.
Phone Number
+94 71 255 2608
Email Address
Support Hours
[Weekdays 8:00 ~ 17:00]
Product Pricing
The listed product price includes applicable taxes.
Shipping Fees
[Free Islandwide delivery]
Additional Charges (Other Than Product Price)
There are no additional charges other than those stated above.
Delivery Period
Orders are typically delivered on or before the estimated delivery date depending on the delivery location and courier service availability.
Payment Methods and Timing
For orders placed through WhatsApp, we accept Cash on Delivery and Bank Transfer.
For orders placed through our website, we accept Credit Cards, Debit Cards, PayPal, and other available payment methods displayed during checkout.
Payments for website orders must be completed at the time of purchase. Cash on Delivery is available only for eligible WhatsApp orders.
Return Period
Due to the perishable nature of chocolates and food items, returns are generally not accepted after delivery.
Refund Policy
Refunds or replacements may be provided only for damaged, defective, or incorrect items reported within 24 hours of delivery with supporting photos and order details.
Return Shipping Policy
If a return is approved by our support team, customers must send the item according to the return instructions provided by Choco Crate.
Returns sent without prior approval or without following the provided instructions may not be accepted.